For every customer in the table, once you have any signed up, its row offers an **"Enter"** button that takes you into that tenant's Platform, exactly as its own administrator sees it — the same impersonation mechanism internal staff uses on any tenant (Manual 29, section 9), now applied to a partner over **their own** customers. **Requirements:** Owner or Member role with the impersonation permission. 1. Tap **"Enter"** on the customer's row. 2. Type a **reason** — required, at least 10 characters — for example "checking the WhatsApp connection the customer reported". 3. Confirm. **Result:** you're redirected to the customer's Platform with the same **permanent banner** staff uses for impersonation ("You're viewing the account of… · action logged for audit", with an Exit button). Access is **full administrator** access to the tenant — not a read-only view: you can configure channels, agents, see conversations, and make any change the customer themselves would make. The only thing set apart from normal access is that the action is **always audited**: the reason, your partner identity, and the tenant you acted on are logged permanently, visible in your Activity (Manual 41) and in the Platform's internal audit trail. > **Important — You can only enter YOUR OWN customers** > > An attempt to impersonate a tenant that isn't in your portfolio (another partner's, or a direct customer > of the Platform) is rejected exactly the same as a nonexistent tenant — without leaking whether the > tenant exists but belongs to someone else. > **Note — "Connect WhatsApp"** > > Besides "Enter", if your account has the corresponding permission, each row can also show a wizard to set > up that customer's WhatsApp Business number without you having to enter their panel first. > **Warning — Transparency and training reach you too** > > The EU AI Act's transparency notice (Art. 50) — that the end customer always knows they're talking to an > AI — stays active inside the customer's panel you're impersonating, exactly as their own team sees it > (Manual 35). And the training obligation from the same Regulation's Art. 4 also reaches **your own > company's staff** who enter your customers' panels through this route: read Manual 35 before operating > real customer accounts, just as a member of an agency's team would.