If one of your customers has charging configured as **manual** — the typical case is your own **External** billing mode (Manual 39, section 3): you charge outside the platform, by bank transfer or another means — their row in **Customers** carries, next to the Active/Inactive status, a **"Manual charging"** badge, and the actions column gains a **"Record payment"** button that other customers don't see. A customer without that badge (charged by Stripe, or without any subscription yet) never shows that button. ## Procedure: recording a manual payment **Requirements:** Owner role (the same financial permission as Wallet and Billing, Manual 39) — a Member doesn't see the "Record payment" button; the customer must have the "Manual charging" badge. 1. Tap **"Record payment"** on the customer's row. 2. Type the **Amount** (the form warns it's recorded in that specific customer's contract currency — it doesn't always match yours, just like with referrals, Manual 54, section 5), the **Payment date**, the **Reference** — required, the identifier you can later look up (a transfer number, a receipt…) — and, if you want, a **Note**. 3. Tap **Continue**. 4. Review the summary — amount, date, reference and note — next to the notice *"This record can't be undone. Check the details before continuing."* and tap **Record payment**. **Result:** the generated **invoice number** and the customer's **new period end** (it advances one full cycle from the payment date) are shown. The invoice becomes visible to the customer and, if they're also a referral from another partner (a rare but possible case: a customer YOU referred is never anyone else's referral — but the system doesn't distinguish who records the payment), this payment would also trigger that referral's commission exactly the same as one charged by Stripe (Manual 54, section 5). > **Important — It isn't editable or reversible from here** > > Once recorded, there's no button to correct or delete a manual payment. If you made a mistake, the > correction is a new payment with its own note explaining why — the previous one is never overwritten. > **Note — The same reference can't be recorded twice for the same customer** > > If you accidentally repeat the same reference (for example, an accidental double click) for the same > customer, the system rejects it with the notice "A payment with this reference already exists for this > customer. If it's a different payment, change the reference." — an explicit protection against > accidentally duplicating an invoice and its associated commission.