**Support** shows the **tickets your own tenants** have opened with the support team (filterable by status), so you have visibility into what your customers report. If you yourself, as a partner, need help, use the **"View my support"** link (top right, and repeated in the notice below the title) — it opens your own support channel with the team, separate from your customers'. In both cases you actually have two tiers of help: the **"Assistant" panel** (the "Assistant" button in the console's top bar) for immediate replies, and **tickets** — a written thread you can come back to whenever you want, with its own history. If your customers open a lot of tickets, a **"Load more"** button shows up below the table to bring the next batch. The total count shown is always the real one, even if you haven't loaded every page yet. ## When a customer asks for more than their plan: "Capacity increase request" If one of your customers taps "Request" on hitting a limit of their plan (Manual 62, section 5), the ticket it creates shows up here, in your inbox, with the category **"Capacity increase request"**. Open it like any other ticket (previous section) to see a dedicated block with the structured detail of the request: which capability, how much they're asking for, how much they have right now, and the date they requested it — never just free text you'd have to interpret. Next to that block, a **"View customer's capabilities"** button opens — without leaving the ticket — the same customer capabilities panel described in **Manual 38, section 5**, so you can resolve the request (increase the requested capability, within your own pool) without losing the ticket's context. > **Note — Example (reference)** > > The same block, with the same content, also shows up in your provider's internal panel — only where it > opens from changes. If your customer asks for 5 more flows and has 0 today, you'll see: "Capability: > Flows · Requested: 5 · Current: 0 · Requested on: …". ## Your own support Going into **"My support"**, a notice reminds you that, if you need help right now, use the **"Assistant" panel** (the "Assistant" button in the top bar) for an immediate reply; if your case needs more follow-up, a **ticket** lets you come back to it whenever you want. ### Procedure: opening and replying to your own ticket 1. Tap **"New ticket"** and fill in **Subject** and **Description** — the same pattern as the rest of the support channels (Manual 28). 2. Tap a row in the table to open its **detail**: the full description and the **conversation** with the support team. 3. To add something, type in the reply box and tap **Reply**. **Result:** your message is added to the ticket's conversation, visible both to you and to whoever's helping you.