How EACH of your customers pays you their own subscription is a setting on your account — different from your own seat quota (section 2), which is what YOU pay the Platform. There are three possible **charging modes**: | Mode | How you charge your customers | | --- | --- | | **Their Stripe (Connect)** | Your customers pay you directly, straight into your own connected Stripe account — the mode the rest of this manual documents (section 4). | | **Platform's Stripe** | Your customers pay through the Platform's own Stripe — designed for the Platform's own verticals operated as a partner, without you having to open your own Stripe account. | | **External** | You charge your customers outside the platform, by whatever means you prefer — the Platform doesn't take part in that charge. Here your plans don't get contracted on their own: you activate them by assigning them to each customer (Manual 38, section 5). | Billing's **"Charging customers"** card looks different depending on your real mode — **it no longer shows the Stripe Connect wizard** if your way of charging doesn't use it: - **Their Stripe (Connect)** — the full card: a description ("Charge your customers directly from your own Stripe account"), your Connect's **Status** badge, and the **"Manage customer charging"** button — the rest of this section and section 4 document this mode. - **Platform's Stripe** — no status badge or button: just the plain text *"The Platform's team charges your customers for you, through the Platform's own Stripe — it's your own vertical within the Platform, you don't need to configure anything here."* - **External** — the same, no badge or button: *"You charge your customers outside the platform, by whatever means you prefer (transfer, cash or other). Very soon you'll be able to record those payments here to keep track — in the meantime, coordinate charging directly with each customer."* > **Note — "Recording those payments" already exists — just not on this card** > > The text above, in External mode, still announces the feature as something that will arrive "very soon" > "here" — in reality, **recording a specific customer's payment** is already possible as of this same > round, it just lives somewhere else: that customer's row in **Customers** (Manual 38, section "Manual > charging: recording a customer's payment"), not on this Billing card. If one of your customers has > charging configured as manual, go into Customers to record their payment — there's no need to wait for > this card's text to change. > **Note — The mode is set by the Platform's team, not by you** > > There's no setting in your console to change your own charging mode. If you need to change it — for > example, to start charging with your own Stripe account — contact your account manager or open a ticket > (Manual 42, section 3 "My support").