If you need more pool than you have to serve your customers, ask for it directly from the same screen — without writing a separate email.
Requirements: Owner role.
- In “Capabilities pool” (section 6), click “Request an increase” on the row for the capability you need.
- State the amount you need (or check “Unlimited”, if that capability allows it) and, if you want, a note explaining the reason.
- Click Send.
Result: a real ticket is created with the structured detail (which capability, how much you’re asking for, your current pool and assigned amount) that goes straight to your provider. While the ticket stays open, the row shows “Request sent (date)” instead of the button — you can’t duplicate the same request twice.
Your provider resolves the request by expanding your pool directly — as soon as they do, that row’s “remaining” column reflects the new pool without you having to do anything else.