When you talk to the support team (manual 42) and someone on their staff helps you from their own internal panel, that panel also has an assistant — but there, by design, it can only guide: taking the support person to a screen and pointing out where everything is, never filling in or tapping anything, even though an action could in theory be declared for that console. It’s a deliberate security decision, not a technical limitation for now: your provider’s internal staff never acts on its own over partner or customer data through an AI assistant.