Brand is the heart of white-labeling: here you define the Primary color and the Accent color (color pickers), the Product name your customers will see, and the Default language (ES/EN/IT). You can also set your own Terms and conditions URL and your own Privacy policy URL — if you leave either empty, your customers see the Platform’s default legal pages instead. Tap Save changes to apply them.
Below, three image uploads: Logo (light background), Logo (dark background) and Favicon — each with its own Upload button.
Warning — Rebranding changes the look, not the legal guarantees
These settings rebrand the console’s shell and the widget your tenants’ end customers see: on your account, your customers will see your brand instead. The EU AI Act’s transparency notice (Art. 50) — that the end customer always knows they’re talking to an AI, on every channel and language — keeps showing up the same way under your brand (Manual 35); it can’t be turned off from this console or from any brand setting.
Your own domain: your customers logging in with your URL
Section titled “Your own domain: your customers logging in with your URL”At the bottom of the Brand page, under “Your own domain”, you can connect your own domain (for
example app.youragency.com) so your customers access the platform with your URL instead of the default
one. This section only applies to accounts in White label mode — if your account is in Referral
mode, you won’t see it.
Procedure: registering your domain
Section titled “Procedure: registering your domain”Requirements: Owner role; access to your own domain’s DNS management.
- Under “Your domain”, type the full domain you want to use (for example
app.youragency.com) and confirm to register it. - The console gives you the two values you need to set up with your DNS provider: the Name (your own domain) and the Value (a CNAME record pointing to the Platform’s infrastructure) — each with its own independent Copy button.
- Set up that CNAME record on your domain provider’s panel (outside the Platform).
Result: your domain stays with the “Pending verification” status until the system detects the DNS is now pointing correctly.
Note — “Refresh status” doesn’t force a new check
The system automatically checks your DNS every 15 minutes in the background. The “Refresh status” button doesn’t trigger an instant check — it only re-reads on screen the result of the last check already done. If you just configured your DNS record, wait up to 15 minutes and then tap “Refresh status” (or reload the page) to see if it’s been detected yet.
Warning — “Verified” isn’t the same as “already serving real traffic”
In this first version, “Verified” status only confirms your DNS record points correctly — it’s the necessary foundation, but for now your customers still access through the Platform’s default URL while hosting under your own domain isn’t available yet. There’s no “verify now” button: only the two states “Pending verification” and “Verified” exist.
Procedure: removing your domain
Section titled “Procedure: removing your domain”- Under “Your own domain”, tap “Remove domain”.
- Confirm explicitly in the notice — there’s no silent replacement: to register a new one you’ll have to remove the current one first.
