A referral is a customer (tenant) who came to the Platform through a partner’s link in Referral mode (the two partner modes and their differences are in Manual 37, section 1). Unlike a White label partner, a referral isn’t the partner’s customer: they sign up directly on the platform, the Platform bills them with its own Stripe, and the partner only earns a commission on what that customer pays — never manages them, never impersonates them, never uses up one of their seats.
The circuit, with the sections where each step is detailed:
- The partner shares their
?ref=sluglink (section 2). - Someone signs up with that link and verifies their email → the partner’s commission % and validity months freeze at that instant (section 3).
- While the referral stays alive and within their window, their status is Active (section 4).
- Every time that customer pays an invoice — by Stripe or by a manual payment on record — a new commission is generated (section 5); the first of those invoices also marks the start of the months window (section 3).
- The Platform’s staff reviews the accrued commissions and settles them to the partner outside the platform, with a reference, after a brief safety period; that’s how the partner gets paid, never by Stripe (section 6).
Warning — Two similar “statuses” not to be confused
This manual uses two similar-looking terms for two different things: the referral’s status (Active / Window ended / Customer churned — section 4) says whether that customer is still generating new commission. The status of an already-generated commission (Pending / Settled / Reversed by refund) says whether that specific commission has already been paid to the partner — the detail of how the Platform’s staff reviews and settles those commissions isn’t part of this manual. A referral with “Window ended” status can perfectly well still have old commissions “Pending” settlement — they’re independent questions.