When your commission is generated: paid invoice, by Stripe or by hand

Your commission is generated for every invoice that customer actually pays — never simply because they’re still signed up or in a trial period. The system recognizes two paths, with the same result:

• Normal payment by Stripe: the customer pays their subscription through the usual gateway; as soon as Stripe confirms the charge, the commission is generated.
• Manual payment registered by staff: if that customer pays outside Stripe (bank transfer, a sales-led sign-up…) and the Platform’s staff registers it on their record — the same case you might wonder about: “if one of my referrals pays another way, how do I get paid?”. The answer: exactly the same way — a manual payment generates commission with the same rules as one by Stripe, with no extra step you need to ask for.

Important — There’s never commission during the trial period

While the customer is in their free trial there’s no invoice charged yet, so there can’t be a commission — the first possible commission always coincides with their first real payment, whichever way it happens.

The commission is denominated in the CUSTOMER’s currency, not yours

The amount of each commission is a percentage of what that customer paid, in their own contract currency — almost always euros, because self-service sign-up (the path a referral arrives through) always starts in euros (Manual 37, section 4: not every referral commission is guaranteed to use your same currency). If staff ever re-contracts that specific customer in dollars, their future commissions would start being generated in dollars — regardless of whether your own partner contract stays in euros. Nothing is ever converted from one currency to another: each commission stays fixed in the real currency of the invoice that generated it, and that’s how it’s paid out afterward (section 6).