How EACH of your customers pays you their own subscription is a setting on your account — different from your own seat quota (section 2), which is what YOU pay the Platform. There are three possible charging modes:
| Mode | How you charge your customers |
|---|---|
| Their Stripe (Connect) | Your customers pay you directly, straight into your own connected Stripe account — the mode the rest of this manual documents (section 4). |
| Platform’s Stripe | Your customers pay through the Platform’s own Stripe — designed for the Platform’s own verticals operated as a partner, without you having to open your own Stripe account. |
| External | You charge your customers outside the platform, by whatever means you prefer — the Platform doesn’t take part in that charge. Here your plans don’t get contracted on their own: you activate them by assigning them to each customer (Manual 38, section 5). |
Billing’s “Charging customers” card looks different depending on your real mode — it no longer shows the Stripe Connect wizard if your way of charging doesn’t use it:
- Their Stripe (Connect) — the full card: a description (“Charge your customers directly from your own Stripe account”), your Connect’s Status badge, and the “Manage customer charging” button — the rest of this section and section 4 document this mode.
- Platform’s Stripe — no status badge or button: just the plain text “The Platform’s team charges your customers for you, through the Platform’s own Stripe — it’s your own vertical within the Platform, you don’t need to configure anything here.”
- External — the same, no badge or button: “You charge your customers outside the platform, by whatever means you prefer (transfer, cash or other). Very soon you’ll be able to record those payments here to keep track — in the meantime, coordinate charging directly with each customer.”
Note — “Recording those payments” already exists — just not on this card
The text above, in External mode, still announces the feature as something that will arrive “very soon” “here” — in reality, recording a specific customer’s payment is already possible as of this same round, it just lives somewhere else: that customer’s row in Customers (Manual 38, section “Manual charging: recording a customer’s payment”), not on this Billing card. If one of your customers has charging configured as manual, go into Customers to record their payment — there’s no need to wait for this card’s text to change.
Note — The mode is set by the Platform’s team, not by you
There’s no setting in your console to change your own charging mode. If you need to change it — for example, to start charging with your own Stripe account — contact your account manager or open a ticket (Manual 42, section 3 “My support”).