Charging customers: completing Stripe Connect

Everything that follows in this section applies when your charging mode (section 3) is “Their Stripe (Connect)”. With “Platform’s Stripe” or “External”, the wizard itself (/partner/billing/connect) already recognizes your mode if you go directly to that address — instead of the wizard, you see the same plain explanation from section 3: your Status permanently stays “Not started”, with no effect on your customers or your billing.

“Charging customers” is a piece distinct from the seat quota: it lets you charge your own customers directly from your own Stripe account (instead of the Platform billing them). Tap “Manage customer charging” on the Billing card, below the seat plans, to enter the wizard.

It shows a Status — “In progress” while the sign-up with Stripe isn’t finished — and Stripe Connect’s real embedded wizard (“Add information to start accepting money…”, with the Add information button).

Procedure: completing Stripe Connect sign-up

1. Tap Add information.
2. Stripe’s real wizard opens in a new tab (in test mode in a development environment), where you enter your business’s and bank account’s details so you can get paid.
3. Complete every step of the wizard through to the end.

Note — “In progress”

While the Status stays , your customers can’t pay you through this route yet. Complete Stripe’s wizard through to the end so the status changes and direct charging becomes operational.