How you get paid: Platform settlement, money outside the platform

The Platform never transfers money to you automatically or by Stripe: your commission is always paid out through manual settlement by staff, with the money moving outside the platform (a bank transfer or another agreed-upon method) — the system only records that it was already paid, with a reference you can check later.

There’s nothing you need to request for this to happen: when the Platform’s staff registers a settlement, the commissions it included move from Pending to Settled on your own Referrals screen, and that’s your record that it was already paid. If you need to confirm when and under what reference something was settled, contact your account manager or open a ticket (Manual 42, section 3).