A referral is a customer (tenant) who came to the Platform through a partner’s link in Referral mode (the two partner modes and their differences are in Manual 37, section 1). Unlike a White label partner, a referral isn’t the partner’s customer: they sign up directly on the platform, the Platform bills them with its own Stripe, and the partner only earns a commission on what that customer pays — never manages them, never impersonates them, never uses up one of their seats.
The complete circuit, at a glanceA referral is a customer (tenant) who came to the Platform through a partner's link in Referral mode (the two partner modes and their differences are in Manual 37, section 1…
Your referral link: first-touch and permanentWhen you sign up as a Referral-mode partner, your slug also becomes your referral link: https://…/register?ref=slug — the same self-service sign-up screen any agency uses (Ma…
% and months: frozen at sign-up, they don't change over timeYour Referral partner account has, on its own record, two fields the Platform's staff can configure: a commission Percentage and validity Months (0 = indefinite). If nothing e…
The 3 statuses of a referralOn Referrals, inside your partner console (side menu), each row in the table shows a Status column with a colored badge — the way to know, without doing any math, whether tha…
When your commission is generated: paid invoice, by Stripe or by handYour commission is generated for every invoice that customer actually pays — never simply because they're still signed up or in a trial period.
How you get paid: Platform settlement, money outside the platformThe Platform never transfers money to you automatically or by Stripe: your commission is always paid out through manual settlement by staff, with the money moving outside the …